Refund policy

REFUND AND RETURN POLICY 

At ELDER'S COLLECTION, We want you to be satisfied with your purchase. 

Damaged or Incorrect items

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item. We will receive the issues and, where appropriate, arrange a replacement or refund.

Returns 

If u need to return an eligible item, please contact us before sending anything back. We will provide the return instructions and return address when your return request is approved.

Non-returnable items 

Items that have been used, damaged after delivery, or returned without prior approval may not qualify for a refund, subject to applicable consumers righs.

Refunds

Once your approved return or refund request has been reviewed, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.

Contact us 

If u have a question about a return or refund, please contact us through our store's contact page.